Job Description
Our client is looking to add to their Desk Support department. The ideal candidate will have at least 2 years of
enterprise experience in Desktop Support. Candidates should have proficiency with Windows 10, HP laptops and
desktops, Mac OS X, Citrix, Cisco VPN Client, iOS, and Android devices.
ESSENTIAL DUTIES & RESPONSIBILITIES Desktop Support Technician:
Provide Desk-side support of end-user issues, such as:
- New user and equipment deployment
- Internal application troubleshooting
- Ticket management ( +50 daily)
- Proactive documentation of technical procedures
- Maintain printer fleet needs
- Ensure a timely response to ticketing needs
- Ensure proper notes and documentation of all assigned tasks
- Cross-train with other technicians. Must be able to work in a team-player environment.
- Must be able to work significant overtime while traveling up to 20% of the time
- Other duties may be assigned
EDUCATION & EXPERIENCE Desktop Support Technician:
- High School degree required; Associates or Bachelor’s degree in IT preferred
- 2+ years of Enterprise Desktop Support experience
- A+ and Network+ preferred
- Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
- Experience with A/V systems, mixers, etc.
- Experience with desktop imaging practices
- Experience with Quest KACE desired, but not required
Irving, TX ($22 - $23) per hour Added Today
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